TERMS & CONDITIONS.

 

Product Terms and Conditions

MFA HAIR supplies hair bundles / extensions/ frontals/ closures/ wigs and all other related accessories and tools of the highest quality. Please ensure you have read and understood the following terms and conditions prior to making a purchase. 

  • All sales of hair bundles / extensions/ frontals/ closures / wigs are FINAL

  • Tools and hair accessories that are unused, unopened in the original packaging, with seal intact can be returned for a full refund within 14 days of purchase. Proof of purchase is required (see refund terms and conditions)

  • The above does not affect your statutory rights

Booking Terms and Conditions 

Your time is valuable, and so is ours! Once you book with MFA HAIR, your appointment is given the priority you deserve and so it is important that you familiarise yourself with the following terms and conditions

  • Appointments must be via the online booking system. Appointments will not be accepted via DM’s, emails, messages or any other modes.

  • A 50% non-refundable deposit for the service is required at time of booking with the balance paid in full at the time of the appointment.

  • You will receive email confirmation of your appointment within 24 hours of booking, you will also receive a follow-up reminder 72 hours prior to you appointment.

  • In the event that you need to reschedule an appointment, this must be done within 48 hours of your scheduled booking. Failure to reschedule within the 48- hour timescale will result in a full cancellation (see cancellation policy).

  • To reschedule and appointment, please visit the online booking system and follow the prompts to reschedule your appointment.

  • Please see cancellation policy for further information

CANCELLATION POLICY

Your appointments are a priority to MFA HAIR and so it is important that should you need to, you cancel your appointment within 24 hours of your confirmed booking. By cancelling according to this timescale, MFA HAIR is able to offer your appointment to a client on the waiting list. Failure to cancel your appointment within 24 hours of your confirmed booking will result in you being charged 100% of the service amount. If multiple services are cancelled (e.g product purchase and installation) you will be charged according to each of the services booked. MFA HAIR will only cancel an appointment in the event of an emergency and this will be done within 24 hours of the booking. Every attempt will be made to reschedule the booking as near to the original booking as possible and at the very latest this could be up to 7 days after the original date. If MFA HAIR cancels the appointment (not including for hair/ skin allergies) and a suitable date cannot be found, then the client will be fully refunded the deposit.

Services Terms and Conditions

  • Please come to the appointment with your hair freshly washed and braided (flat).

  • Arrive at least 10 mins prior to your appointment.

  • MFA HAIR should be notified of any hair/ scalp conditions and allergies. MFA HAIR reserves the right to cancel and appointment if prior notice has not been given of any hair/ scalp conditions and allergies

  • If you are running late for your appointment, please let us know as soon as possible. MFA HAIR allows a 10-minute grace period, as we appreciate that sometimes lateness (tardiness) cannot be helped.

  • If you are 20 minutes late, MFA HAIR reserves the right to fully cancel your appointment and this will not be rescheduled.

  • Failure to attend your appointment, without rescheduling or cancelling is considered a ‘NO SHOW’ and you will therefore be charged 100% of the reserved service amount

Custom Services Terms and Conditions 

MFA HAIR provides a variety of custom services that add flair to your hair! Please see the service guide for full details. Each custom service is uniquely tailored to you, please ensure you understand the following terms and conditions related to custom services.

  • Custom services will incur an additional charge that is added to the full-service cost at time of booking.

  • Special requests can be made at the time of booking, and if it is not on the service list, please contact MFA HAIR at mfahair@outlook.com for further details.

Promotions Terms and Conditions

MFA HAIR runs promotions throughout the year as a way to give back to the wonderful clients who make us who we are. Often these are busy periods, and we thank you in advance for your patience. Please note the following terms and conditions:

  • All sales are FINAL and there are NO refunds on promotional wigs or hair products

  • Products will be dispatched within 20 working days by first class post

  • Should you require a product to be expedited, then please select this service at the checkout

  • Please note that MFA HAIR is not liable for any customs charges, should these incurr upon entry of your delivery destination.